Refund Policy
Refund Policy
Last updated: February 5, 2026
At Rooyara Deals, we take pride in creating beautiful handmade crochet flowers with care and attention to detail. We want you to be completely satisfied with your purchase. Please review our refund policy below.
💝 Handmade Product Policy
Because each crochet flower is handmade to order, we put significant time and craftsmanship into every piece (2-4 hours per flower). We want to ensure you're happy with your purchase while respecting the handmade nature of our products.
✅ 30-Day Return Window
We offer a 30-day return window from the date you receive your order for items that meet the following conditions:
- Item is unused and in original condition
- Item is in original packaging (if applicable)
- Item has not been customized or personalized
- You have proof of purchase (order number or receipt)
❌ Non-Returnable Items
The following items cannot be returned or refunded:
- Custom orders - Items made to your specific color, size, or design specifications
- Personalized items - Flowers with custom embroidery, names, or special requests
- Sale or clearance items - Marked as final sale
- Gift cards
- Wedding/event orders - Due to the custom nature and time-sensitive production
💰 Refund Process
How to request a refund:
- Contact us at info@rooyaradeals.com within 30 days of receiving your order
- Include your order number and reason for return
- Provide photos if the item is damaged or defective
- We'll provide return shipping instructions
Return shipping:
- Customer is responsible for return shipping costs for standard returns
- We cover return shipping if the item is damaged, defective, or we made an error
- We recommend using a trackable shipping method
Refund timeline:
- Once we receive your return, we'll inspect it within 2-3 business days
- If approved, refund will be processed to your original payment method
- Refunds typically appear in 5-10 business days depending on your bank
🔄 Exchanges
We're happy to exchange items for a different color or size if available. Contact us at info@rooyaradeals.com to arrange an exchange. Exchange shipping costs follow the same policy as returns.
🚨 Damaged or Defective Items
We take great care in packaging, but if your item arrives damaged or has a defect:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- We'll send a replacement at no cost or issue a full refund
- We cover all return shipping costs for damaged/defective items
✨ Quality Guarantee
Every crochet flower is inspected before shipping to ensure it meets our quality standards. If you receive an item that doesn't meet your expectations due to craftsmanship issues, we'll make it right with a replacement or refund.
📦 Lost or Stolen Packages
Once your order is shipped and tracking shows delivery, we cannot be held responsible for lost or stolen packages. We recommend:
- Tracking your package using the provided tracking number
- Requesting signature confirmation for high-value orders
- Filing a claim with the shipping carrier if your package is lost
💍 Custom & Wedding Orders
Special terms for custom orders:
- 50% deposit required to begin work (non-refundable)
- Remaining balance due before shipping
- Custom orders cannot be cancelled once production begins
- We'll provide photos for approval before final shipment
- Minor variations in handmade items are normal and not grounds for return
📞 Questions?
If you have any questions about our refund policy or need assistance with a return, please contact us:
Email: info@rooyaradeals.com
Response time: Within 24-48 hours
We're committed to making things right and ensuring you're happy with your handmade crochet flowers!
